T & C's

These Terms and Conditions govern the use of www.bymihailo.com.au and the purchase of any goods from it. Throughout this page we use the terms "we", "us" and "ours" which makes reference to the owners of the website By Mihailo.

Please be aware that by using our website you agree and understand to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions by engaging with the website or placing an order. Important to notes, is that By Mihailo reserves the right to change or update this information at any time without providing notice.

PRICES AND PAYMENT

  • Prices for all products given do not include delivery. Prices may change without notice, and any new prices will be clearly displayed.
  • Our prices are quoted in Australian dollars and GST is included in the price.
  • We accept payment by Visa, Mastercard, American Express.
  • Shipping costs must be selected at the checkout and not included on the product page.

 ORDERING

  • In order for By mihailo to process your order, we need to collect personal information from you, eg name, contact details, billing address, delivery address and payment details. 
  • For information on how we obtain, store and use your personal information please see our Privacy Policy.
  • Payment confirmation must be made before any orders will be dispatched.
  • We hold the right to check ID and proof of address before dispatching any order to ensure security and protection against fraud.
  • You should receive a message on screen confirming your order once your payment has gone through and an email confirmation. If you don’t, there may have been a problem with processing your order. Please let us know if this happens, by emailing hello@bymihailo.com.au

 DELIVERY

  • Next - day delivery - orders must be placed strictly by 1pm that day. All orders placed after 1pm will be processed for the day after.
  • All orders work under an 'Authority To Leave' System. Our couriers have the authority to leave flowers at, or near, the front door if we deem it safe to do so. If necessary, we will contact the recipient or sender to let them know where we've left their flowers. If there is nowhere safe to leave them we’ll attempt to contact the sender to re-arrange delivery which is an extra cost to the sender. If we are unable to make contact, By Mihailo is not able to re-deliver, replace or refund the product.
  • Fresh flowers are only available for delivery at selected Melbourne suburbs. This is subject to change and will be updated on our website as the changes occur.
  • Please note the delivery option you select is your responsibility, please be careful when selecting and if any changes need to be made email hello@bymihailo.com immediately. We can not guarantee changes if you do not receive written confirmation from the team.

 AVAILABILITY OF PRODUCT

  • Flowers are selected by the team. Please make contact prior to ordering if you would like to request style, colour or varieties. 
  • The team will try and fulfil specific requests, please note these can NOT be guaranteed and are subject to availability on the day. 
  • A limited number of bunches are available each day. The products will be updated when flowers are no longer available to purchase, stating that the style has sold out. 

DAYS OF OPERATION

  • By Mihailo does not operate on public holidays or over the Christmas period, so flowers cannot be sent on these days.
  • If you book flowers for public holidays or over the Christmas holiday we will deliver ASAP after the holidays or refunded.

WARRANTIES, REFUNDS AND CANCELLATIONS

  • We are unable to offer a refund if incorrect delivery information is provided. It's the sender's responsibility to make sure they provide detailed and accurate delivery instructions.
  • By Mihailo chooses the best in seasonal produce. Flower varieties may change depending on climate and availability with growers. Due to the perishable nature of flowers, the lifespan varies from bloom to bloom.
  • By Mihailo does NOT ofter refunds for change of mind. We can offer you a credit to use on your next order if the perishable goods have not been sourced specifically or already sent. However if you are not satisfied with the arrangement or product please contact us directly at hello@bymihailo.com.au and we will try to rectify the situation within reason and at our discretion.
  • For products that exclude flowers you may exchange or ask for a credit note. Please contact us within 7 days of receiving your order to do so.
  • By Mihailo can NOT guarantee the exact colour or variations of ANY flower, plant or product used in any arrangements. All natural products are subject to differences, environmental impacts and no two products will be the same. 
  • If the wrong delivery address is given we can re-deliver, but this may be at an additional cost.

If you do not agree or are unable to agree with ANY of the above terms and conditions then you must NOT place an order or enquire first. All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with Bud Flowers

If you need further assistance please contact us on hello@bymihailo.com.au

  • This website is the property of By Mihailo and is protected by Australian copyright laws.